Returns & Exchanges

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or is incorrect, we are happy to offer a refund or replacement within 30 days of purchase.

Return Process

• 1.
  Check Your Order

  Inspect your shipment immediately upon arrival to ensure all items are present and the packaging is intact.

• 2.
  Document the Issue

  If you experience a quality issue or shipping damage, please take clear photos of the product and the packaging it arrived in.

• 3.
  Contact Support

  Email our customer experience team at support@drinkpoppi.com with your order number and the photos you collected.

• 4.
  Resolution Process

  Our team will review your request within 48 hours and process a replacement shipment or a full refund to your original payment method.